Courtesy translation. This English version is provided for your convenience. The legally binding version is the Spanish version; if there is any discrepancy, the Spanish version prevails.
In short
- If you cancel before we start the project, we refund 100% of the deposit.
- Once the project has started, the deposit is non-refundable.
- After delivery you have a 30-day warranty to have errors fixed at no cost.
This policy explains what happens to payments if you cancel a project. It complements the quote you accept and our Terms & Conditions. Nothing written here limits the rights granted to you by Colombian Law 1480 of 2011 (Consumer Protection Statute) when you qualify as a consumer.
1. Initial consultation
The initial technical consultation is free and does not oblige you to hire us.
2. Cancellation before the project starts
If you cancel after paying the deposit but before we start working, we refund 100% of the deposit. Work is understood to start on the date of the first discovery or kickoff session that we agree on in writing (email or message).
3. Cancellation after the project starts
Once work has started, the deposit is non-refundable, because from that moment we dedicate exclusive time and resources to your project (analysis, research, design and programming). This condition is also stated in the quote you accept before paying.
- We will hand over the documents and designs produced up to the cancellation date. The source code and the rights to the software are only delivered upon full payment of the project, as stated in the Terms & Conditions.
- We will not charge you any additional amount for canceling, and the final 50% balance is no longer due.
4. Right of withdrawal
If you hire us remotely (for example, via WhatsApp, email or video call) and you qualify as a consumer, you may withdraw within five (5) business days after the contract is concluded, under Article 47 of Law 1480 of 2011. In that case we refund everything you paid, without deductions, within a maximum of thirty (30) calendar days. Under that same law, the right of withdrawal does not apply once the service has started with your agreement; in that case section 3 applies.
5. Final payment and warranty
The 50% balance is paid upon final delivery. Once you approve the delivery, that payment is non-refundable, but you keep the thirty (30) day warranty for us to fix at no cost any errors attributable to our development. If an error covered by the warranty cannot be fixed, we will refund the amount corresponding to the affected part, or the full amount if the defect prevents the system from being used, in accordance with the legal warranty.
6. Third-party costs
Payments to third parties that we make on your behalf and with your approval (domains, hosting, licenses, paid templates, APIs) are non-refundable once purchased, because they depend on each provider's terms. Those services remain in your name.
7. Monthly support plans
You can cancel a monthly plan at any time by notifying us in writing. The cancellation applies from the next billing period; the current period is not refunded.
8. Cancellation by Vórtice Digital
If we are the ones who cannot continue the project for reasons attributable to us, we refund what you paid for work we have not delivered and hand over what has already been developed.
9. How to request a cancellation or refund
- Write to us at vorticedigital02@gmail.com with the subject "Project cancellation", stating your name, the project and the reason.
- We will reply within the following fifteen (15) business days with the settlement of the work performed and the amount to be refunded.
- We make the refund through the same payment method, or the one we agree on, within thirty (30) calendar days after you accept the settlement.
If you disagree with our answer and you qualify as a consumer, you may contact the Superintendence of Industry and Commerce.