Courtesy translation. This English version is provided for your convenience. The legally binding version is the Spanish version; if there is any discrepancy, the Spanish version prevails.
In short
- The information on the site is for guidance only; what binds you is the quote you accept in writing.
- We work with a 50% deposit and 50% on delivery, with a 30-day warranty.
- The code is yours once the project has been paid in full.
1. Who we are
This website (https://vorticedigital.site) belongs to Vórtice Digital, the trade name under which Yoiser Agualimpia, a natural person domiciled in Medellín, Antioquia, Colombia, provides services. Contact: vorticedigital02@gmail.com · WhatsApp +57 323 560 5931.
2. Acceptance
By using this site you accept these terms. If you do not agree, please do not use it. Each project you hire is also governed by the quote or proposal you accept in writing; if there are differences between that document and these terms, the quote prevails, provided it does not disregard rights granted to you by law.
3. Use of the site
You may use the site to learn about our services and contact us. You may not:
- Send false information, impersonate another person or send mass or automated messages.
- Attempt to access our systems without authorization, interfere with their operation or look for vulnerabilities without our prior written permission.
- Use the chat for illegal purposes or to abusively obtain content unrelated to our services.
4. Site information and AI assistant
The information on the site is general in nature and is not a binding offer. The development times we publish are approximate. The price, scope and timelines of each project are only defined in a formal quote.
Vorti is an artificial intelligence assistant. Its answers are generated automatically, may contain errors and do not bind us contractually. If in doubt, please confirm the information with our team.
5. Hiring our services
- After the free initial consultation, we send you a quote describing the scope, deliverables, price, payment terms and estimated timelines.
- The project starts when you accept the quote in writing (email or message) and pay the agreed deposit.
- Any feature or change not included in the quote is considered a change of scope and is quoted separately before it is carried out.
6. Prices and payments
Unless the quote states otherwise, we work with a fifty percent (50%) deposit to start and the remaining fifty percent (50%) upon final delivery. Amounts are expressed in Colombian pesos (COP), unless otherwise agreed. Third-party service costs (domains, hosting, licenses, paid APIs) are not included unless the quote says so.
7. Timelines
The timelines in the quote are estimates and depend on you providing the necessary information, content, access and approvals on time. If there are delays on your side, the schedule will be adjusted accordingly. If the delay is ours, we will let you know with the new estimated date.
8. Your obligations as a client
- Provide truthful and complete information about what you need.
- Provide only texts, images, trademarks and other content you own or are authorized to use. You are responsible for that content.
- Review and approve deliverables within the agreed times.
- Pay on the agreed dates.
9. Intellectual property
Of the site: the texts, design, logo and code of this site belong to Vórtice Digital or are used with authorization. You may not copy or reuse them without written permission.
Of the software we develop for you: once you pay the full value of the project, we assign to you in writing the economic copyrights to the custom software developed and hand over the source code, the database and the admin credentials. Until the project is paid in full, those rights remain with Vórtice Digital. Moral rights cannot be waived under Colombian law.
Third-party components: libraries, frameworks and third-party or open-source services incorporated into the project keep their own licenses, which we will inform you of.
Portfolio: we will only show your project publicly in our portfolio if you authorize us to, and we will hide confidential information.
10. Warranty
Each project includes a thirty (30) calendar-day warranty, counted from final delivery, to fix at no cost any functional errors attributable to our development with respect to what was agreed in the quote. The warranty does not cover:
- New features or changes of scope.
- Failures caused by changes made by you or third parties to the code or the server.
- Failures, changes or suspensions of third-party services (hosting, domains, APIs, payment gateways).
If you qualify as a consumer under Colombian Law 1480 of 2011, this warranty is in addition to the legal warranty granted to you by that law and does not limit it.
11. Third-party services
Some solutions depend on external providers (servers, domains, APIs, payment gateways, artificial intelligence services). Their availability, prices and terms are set by those providers; we are not responsible for their outages or changes, but we will help you manage them while you have an active support plan.
12. Liability
We are responsible for fulfilling what was agreed in the quote. Except in cases of willful misconduct or gross negligence, and unless the law provides otherwise, our total liability for a project will not exceed the amount you have paid for it. Nothing in these terms limits the non-waivable rights granted to you by law as a consumer.
13. Cancellation and refunds
The conditions for canceling a project and requesting refunds are set out in our Refund Policy.
14. Confidentiality
We treat as confidential the business information you share with us to develop the project, and we use it only for that purpose.
15. Personal data
The processing of personal data is governed by our Privacy Policy and the use of cookies by our Cookie Policy.
16. Links to other sites
The site contains links to third-party services (WhatsApp, social networks). We do not control those sites and are not responsible for their content or privacy practices.
17. Changes to these terms
We may update these terms. The version in force is the one published on this page with its date. Projects already hired are governed by the terms in force when you accepted the quote.
18. Governing law and dispute resolution
These terms are governed by the laws of the Republic of Colombia. If a disagreement arises, we will first try to resolve it directly by writing to our email. If that does not work, you may go to the competent courts of Colombia and, if you qualify as a consumer, to the Superintendence of Industry and Commerce.
19. Requests, complaints and claims
You can send us any request, complaint or claim at vorticedigital02@gmail.com or on WhatsApp at +57 323 560 5931. We will reply within the following fifteen (15) business days.